MANAGEMENT AND SUPPORT

The markets are always open—and so are we. 24 hours a day, 7 days a week, Interactive Data 7ticks proactively monitors the health and performance of client trading networks.

We believe in transparency through analytics and advanced monitoring services, and when necessary, Interactive Data 7ticks issues client notifications for alerts and planned maintenance. Our highly capable support engineers are always available by phone and/or e-mail. In addition, each client is provided a customer portal for entering trouble tickets and checking the status of open cases.

Interactive Data 7ticks has a wealth of practical expertise in the area of networking and server hardware—a valuable resource for clients seeking recommendations on high performance solutions. We are available to take an ongoing support and management role in maintaining client networks, and remain flexible enough for clients to have as much or as little involvement as desired.

Interactive Data 7ticks has a strong record when it comes to Telco operations and connectivity solutions. Our formidable array of industry contacts helps us discover and implement the least latent and most cost-effective circuit between any given locations. We have built a world-class network to support our core connectivity backbone and are always willing to share our expertise to help clients research and implement Telco solutions for client-specific needs.